Frequently Asked Questions

General Questions

What is pawaPay?

pawaPay provides one API and one dashboard to integrate mobile money across Africa into your payment processes. We enable seamless mobile money transactions in 19 countries, with zero chargebacks and secure, reliable payment processing.

Which countries do you operate in?

We currently operate in 19 countries across Africa including Benin, Burkina Faso, Cameroon, Congo-Brazzaville, DRC, Gabon, Ghana, Ivory Coast, Kenya, Lesotho, Malawi, Mozambique, Nigeria, Rwanda, Senegal, Sierra Leone, Tanzania, Uganda, and Zambia.

How do I get started with pawaPay?

To get started, create your merchant mobile money account and integrate our merchant API into your digital payment flows. You can test your integration in our sandbox environment before going live.

Account & Dashboard

How do I access the pawaPay dashboard?

After creating your account, you can access the dashboard by signing in with your chosen authentication method (Google or username/password). The dashboard allows you to manage and view all transactions.

Can I manage multiple mobile money accounts?

Yes, you can easily manage all your mobile money accounts through our pawaPay dashboard. Our dashboard provides a consolidated view of all your transactions across different countries.

How secure is the pawaPay platform?

pawaPay prioritizes security with rigorous authentication protocols, secure API endpoints, and compliance with data protection regulations. All transactions are encrypted and protected with the highest security standards.

Technical & Integration

How long does integration take?

With our single API integration, you can decrease time to market significantly. Most merchants complete the integration within days, not weeks or months.

Do you offer implementation support?

Yes, our experienced implementation teams are available to help you avoid failure and ensure a smooth integration process. We provide documentation, guides, and direct support throughout your implementation journey.

Can I test the API before going live?

Yes, we provide a sandbox environment where you can test your integration thoroughly before deploying to production. This ensures a smooth transition and minimizes errors when you go live.

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